Refund policy

Return and Refund Policy

Returns
We offer a 30-day return window from the date your order is delivered. If you are not completely satisfied with your SNOWVY MASK, contact us at snowvymasks@gmail.com to request a return.

Refunds
Once we receive and inspect your return, we will refund 100% of the item price. Refunds are issued to your original payment method and may take 5–10 business days to appear, depending on your bank or card provider.

Eligibility
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging when possible.

Damaged or Wrong Items
If your order arrives damaged, defective, or is not what you ordered, contact us at snowvymasks@gmail.com within 7 days of delivery with photos of the item. We will provide a replacement or a full refund, and we will cover the return shipping cost.

Return Shipping
Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.

Non-Returnable Items
Items that have been worn outdoors or show signs of use are not eligible for a refund.

Contact
For return or refund questions, contact snowvymasks@gmail.com.
SNOWVY, California, United States.